Terms & Conditions

Warranty

If the service has not been carried out or only been carried out in an incomplete manner, the customer has a right to claim on warranty. During journey the tour operator shall not change the traveling schedules without the customer’s consent except for the event of force majeure or any other reasons stated in the chosen tour program. In the event of such change in schedule, the tour operator shall proportionately refund the tour fee to the customer save and except that such change is for a comparable or better replacement.

Cancellation of the contract

1) Notice of cancellation
The customer (principal) may inform ACTIVECHINA or the agent at which the travel has been booked at any time that he will cancel the contract. In case of cancellation, it is recommended to do this by e-mail, registered letter or personally, with a simultaneous written declaration.


2) No show
No show means the customer does not appear for the departure without prior notification to ACTIVECHINA, whether he/she does not want to travel or if he/she misses the departure for any negligence for which he/she is responsible or for any incident that happens to him/her. In such case, the tour fee paid will not be refunded under any circumstances.


Data protection and copyright

Photographs, transparencies and videos taken on the tours by ACTIVECHINA representatives are ACTIVECHINA’s copyright. ACTIVECHINA has the right to use such material for advertising purposes without costs for ACTIVECHINA vis-à-vis participants, even if participants are identifiable on them. ACTIVECHINA has the right to pass a participant’s name and address on to other tour participants and to ACTIVECHINA’s partners, who may use such a name and address for advertising purposes unless the participant expressly refuses (in writing) to allow such passing on.


Weather conditions and routes

ACTIVECHINA reserves the right to change tour routes and thus overnight accommodation venues and other services as necessary because of seasonal circumstances and current weather conditions. When doing that ACTIVECHINA will endeavor not to change the character of the tour and to provide similar services. ACTIVECHINA does not assume any responsibility for poor weather conditions that may occur and in this respect the participant has no claim of any kind whatsoever for reimbursement of the tour price.

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