Cancellation made by ActiveChina

Cancellation by ACTIVECHINA prior to departure 

1) ACTIVECHINA will be released from its obligations under the contract if a minimum number of participants specified in the tour description is not achieved and if the customer has been notified about the cancellation in writing or by e-mail within 40 days prior to departure of the travel. 

2) ACTIVECHINA will be released from its obligations under the contract if its cancellation is based on force majeure, i.e. due to exceptional and unforeseeable events those cannot be influenced by the party referring to force majeure and the consequences of which couldn’t have been avoided despite exercising due care. However, this does not include overbooking, but it includes governmental orders, strikes, war or situations similar to war, epidemics, natural disasters, extreme weather conditions etc. 

3 ) In cases of clauses (1) and (2), the deposit payment or any amount of the tour fee paid will be refunded to the customer. 

Cancellation by ACTIVECHINA after the beginning of travel 

ACTIVECHINA is released from its obligations under the contract if within the scope of a group travel, the customer, despite a warning, continues to disturb the travel performance by grossly improper behavior. ACTIVECHINA has the right to terminate the remaining tour schedule at the customer’s fault. If it was the customer’s fault, the customer is obliged to compensate ACTIVECHINA for the damage he has caused as well as no refund of any part of the tour fee will take place. Changes to service after beginning of travel During journey the tour operator shall not change the traveling schedules without the customer’s consent except for the event of force majeure, extreme weather conditions and other reasons. In case of changes to the service after travel begins for which ACTIVECHINA is responsible, ACTIVECHINA shall proportionately refund the service fee to the customer save and except that such change is for a comparable or better replacement. If it turns out after the departure that a material proportion of the contractually agreed services will not or cannot be provided, ACTIVECHINA shall – without additional remuneration – make suitable alternative arrangements so that the travel can be continued. If it is impossible to make such arrangements, or these are not accepted by the customer for good reasons, ACTIVECHINA shall, where appropriate, provide the customer, at no extra cost, with transport back to the place of departure, or to another return-point to which the customer has agreed. Furthermore, in the case of non-performance or improper performance of the contract, ACTIVECHINA is obliged to assist the customer to the best of its abilities in the solution of the incident or incidents.

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